Bucks County Blog

Neshaminy Manor Receives National Honor for Patient and Family Satisfaction

July 4th, 2008

Bucks County proudly announces that Neshaminy Manor has been awarded an “Excellence in Action” award from My InnerView, a nationwide independent healthcare research firm. The award honors nursing homes that achieve high levels of excellence in facility quality by having resident and family satisfaction levels that are in the top 10% of My InnerView’s customer database.

Neshaminy Manor was one of only four nursing homes from Pennsylvania to receive this honor. Nationally, 299 facilities were awarded out of over 3,000 that submitted surveys. Neshaminy Manor was recognized by My InnerView as, “achieving a high level of excellence in overall facility quality.”

“Neshaminy Manor is one of the jewels in Bucks County’s crown,” praised Commissioner Chairman Jim Cawley, adding, “We are very proud to offer the finest care available to the seniors of our community.”

Representatives from Genesis Healthcare, the management body of Neshaminy Manor, were on hand July 2 to personally award the honor to the administration and staff during a reception in the nursing home’s lobby rotunda.

The award was presented to facilities reaching a 30% or greater response rate, and scored in the top 10% of qualifying facilities on the question, “What is your recommendation of this facility to others?” Neshaminy Manor had a 49.5% response rate, with an average 69% rating of excellence.

Neshaminy Manor Administrator Evelyn Koslowski said, “It is through our staff dedication and caring as well as family collaboration that we are able to achieve these high grades in such a competitive and regulatory environment. It is with great pride that I thank the staff for their clinical leadership, program management, and most of all their personal approach to resident-centered care.”

Entry Filed under: Bucks County News